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FULL SERVICE

Everything you need to succeed:
Branding, Acquisition & SEO, CRM,
VIP Management, Content Management, Copywriting, UX/UI Design, Customer Support, Business Intelligence

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CRM & VIP

Rocket 9 are experts in 'one to one'
and 'one to many' player communications. We don’t guess, we use real-time and aggregated data to analyse and
extend player values.

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ACQUISITION

We have a proven
track record of cost-effective
player acquisition across multiple
channels and multiple
territories.

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PLATFORM

We are the approved
managed services provider
for operators on the
Bede Gaming
platform.

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KEY MANAGED SERVICES

Business Intelligence - We take full advantage of the suite of Live and Historical Reporting tools available through the Bede platform. This plethora of data enables the team to make real-time decisions to influence player behaviour and analyse historical trends with highly configurable data cubes.Content Management - Rocket 9 are experts in utilising Bede Gaming's highly configurable CMS to deliver personalised content and features based on individual player attributes. The results of this are outstanding, creating conversion funnels that massively out perform static content pages.Chat Moderation - Our team of friendly Chat Moderators create a fun and welcoming atmosphere within the Bingo rooms. CM's are trained to provide 1st line support as well as promoting key events and offers to players to extend lifetime values.Customer Services - Rocket 9 have a dedicated team of customer service agents that provide comprehensive support via Email and Live Chat. We use sophisticated ticketing software to manage player communications and deliver the best possible support.

Business Intelligence - We take full advantage of the suite of Live and Historical Reporting tools available through the Bede platform. This plethora of data enables the team to make real-time decisions to influence player behaviour and analyse historical trends with highly configurable data cubes.
Content Management - Rocket 9 are experts in utilising Bede Gaming's highly configurable CMS to deliver personalised content and features based on individual player attributes. The results of this are outstanding, creating conversion funnels that massively out perform static content pages
Chat Moderation - Our team of friendly Chat Moderators create a fun and welcoming atmosphere within the Bingo rooms. CM's are trained to provide 1st line support as well as promoting key events and offers to players to extend lifetime values.
Customer Services - Rocket 9 have a dedicated team of customer service agents that provide comprehensive support via Email and Live Chat. We use sophisticated ticketing software to manage player communications and deliver the best possible support.

 

 

Rocket 9 is a Newcastle based marketing company that specialises in providing managed services to eGaming operators on the Bede Gaming platform.

We have a proven track record of growing client sites on the Bede Gaming platform, increasing the Gross Gaming Revenue of the sites we service from £0.5 Million in 2012 to over £22 Million in 2014. The Rocket 9 management team has more than 15 years experience managing bingo and casino sites across multiple territories and several software platforms including Bede Gaming, Playtech, Gtech and Dragonfish. We have the skills, resources and experience to manage everything from brand creation and domain selection to national TV advertising and designing new gaming concepts and everything in between.

We are data driven. We don't gamble with marketing strategy. We use Bede Gaming's sophisticated suite of live and historical reporting tools to analyse KPIs and direct future strategy. We aim to continuously make small, measurable improvements to the products and services we manage to significantly improve bottom line revenues.

Rocket 9 has 35 employees across the UK and overseas, with the majority of full time staff working from our Newcastle upon Tyne office. We have a informal, dynamic culture but we are serious about gaming and we work hard to deliver measurable improvements for our clients. The Rocket 9 brand is central to the culture and work ethic we instil in all our staff. This brand represents a mission to continuously improve and innovate. It is a constant reminder to remain on course for our destination of eGaming nirvana.

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